Terms & Conditions

I. Shipping & Logistics Policy

At Ventura Jewels, we prioritize the absolute security of your acquisition from our atelier to your doorstep.

• •Complimentary White-Glove Delivery: We offer insured, complimentary global shipping on all orders. Each piece is transported via specialized armored couriers—such as Ferrari Group or Malca-Amit—to ensure maximum security.
• •Discrete Packaging: For your safety, the outer shipping container is entirely unmarked. The iconic Ventura Jewels presentation box is housed within a neutral, tamper-evident secondary layer.
• •Signature Requirement: All deliveries require a signature by an adult (21+) at the designated delivery address. We do not ship to P.O. Boxes or freight forwarders.
• •Order Tracking: Once your creation has cleared our final quality inspection, you will receive a secure tracking link and a direct contact line to your logistics coordinator.

II. Return & Exchange Policy

Due to the rare materials and custom nature of our high-jewelry creations, we maintain a strictly curated return process.

• •Return Window: We offer a 14-day return period for non-bespoke pieces in their original, pristine condition with all security tags attached.
• •Exclusions:
  • Bespoke & Special Orders: Creations made to your specific dimensions or personalized with engravings are final sale.
  • High-Jewelry Watches: Timepieces that have been sized or worn are not eligible for return.
• •The Inspection Process: All returns are subject to a mandatory laboratory inspection by our master gemologists to verify the authenticity of the stones and the condition of the gold. This process typically takes 5–7 business days.
• •Return Logistics: To initiate a return, contact your Private Client Advisor. We will arrange for a secure, insured courier pickup at your convenience. Do not ship items back via standard mail.

III. Care & Repair FAQs

How do I maintain the brilliance of my Ventura pieces?

We recommend a professional inspection every six months. At home, use only a soft, lint-free cloth to gently wipe your gold and diamonds. Avoid contact with perfumes, lotions, or harsh household chemicals, which can dull the "mirror finish" of our 18K gold.

Can I wear my Rubellite watch or rings daily?

While our pieces are crafted for durability, rubellites and high-polish gold are precious materials. We suggest removing your jewelry during strenuous activity, swimming, or when using beauty products to preserve the stone's saturation and the gold's luster.

What does the Ventura Life@me Warranty cover?

Your creation is covered by a lifetime warranty against manufacturing defects. This does not cover accidental damage, loss, or wear and tear from daily use.

How do I arrange a repair?

Should your piece require servicing—such as prong tightening, professional polishing, or link adjustment—please contact our Global Concierge. We provide a fully insured "Care Kit" for you to send the piece safely to our atelier.

Can I have my piece serviced by a local jeweler?

To maintain the integrity and value of your piece, all repairs and sizing must be performed exclusively by Ventura Jewels. Any third-party alterations or repairs will void your warranty and may affect the valuation of the piece.